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Shipping & Returns

To shop on the pages of the site it is mandatory to be registered as a user. Registration takes about 3-5 minutes and is done in order to facilitate our contact with you. The process goes like this:

  • Click on the "Register" button from the main menu
  • Fill in the blanks in the "My Account" window. IMPORTANT! Write in Cyrillic. Example: "Sofia" - correct. Do not write in capital or "Latin" letters. Example: "SOFIA" or "Sofia" - wrong.
  • Click the "Continue" button. If you have entered the required data correctly, you will receive a confirmation of successful registration and useful information by e-mail. Otherwise, the system will return you to the "My Account" window, indicating where and what adjustments you need to make.
  • After the successful registration, click on the "Continue" button, which will take you to the product catalog.

Already registered users need to click on the "Login" button and enter an e-mail and password.

We have tried to make the shopping process easy and convenient for you. To do this, you need to click on the product you have selected, select the desired quantity and click on the "Add to cart" button. By clicking on the "Basket" button you will be able to see your selected products, their quantities and prices. After changing the quantities of certain items, you must click the "Refresh Cart" button to reflect the changes in your order.

In case you have finished shopping, click on the "Order" button. Check and specify the delivery address - you can change it or choose one from the "address book".

Prices for delivery are:

  • for orders up to BGN 30 - BGN 6
  • from BGN 30 up to BGN 50 - BGN 4
  • over BGN 50 - free of charge

Orders in the country side are delivered by courier companies "Econt Express" and "Speedy".Delivery is paid by the recipient, unless otherwise stated in the field "comments on your order". In this field you need to indicate whether you want the order to be delivered to your address. In case this is not mentioned, the order will be delivered to the nearest office of the courier company.

Orders for Germany, ONLY for items in the category "Wine per carton", are executed within 48 hours. The delivery price is €9.90 per carton. All other orders for Germany are executed within 7 days and delivery prices start from € 15.

At the next step it is necessary to specify the method of payment - by bank transfer or delivery. The "card payment" option is not yet active.

Delivery time depends on the method of payment:

  • payment upon delivery - up to 48 hours AFTER PROCESSING the order
  • payment by bank transfer - up to 48 hours after confirmation by the bank for received payment

Once you have specified the method of payment, you only need to complete the process by clicking on the "Confirm order" button. You will receive a mail with all the information about the order at the e-mail address specified by you. In case of need for clarifications about the conditions or the address of the delivery, our operator will contact you by phone. Orders are executed within 48 hours AFTER PROCESSING the order, except for those where payment is by bank transfer. In this case, the 48-hour period begins to run from the moment we receive confirmation from the bank for payment received in our account.Orders placed on FRIDAY, SATURDAY and SUNDAY are executed on MONDAY.

IMPORTANT! Please indicate in the field "Comments to your order" in which part of the day it is convenient to accept your order, e.g. "Between 4 and 5 p.m." , "Before lunch", etc.

ENJOY SHOPPING !

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